Jiménez-Backed Consumer Protection Measure on Unfair Store Return Policies Passes House

SPRINGFIELD, Ill. — State Rep. Lilian Jiménez, D-Chicago, is standing up for working families by championing legislation that puts power back in the hands of consumers. The bill ensures that retailers across Illinois adopt fair and transparent return policies by prohibiting blanket “no return” rules and requiring options such as store credit or exchanges for unused, unopened items. 

“Too often, large retail corporations design return policies that prioritize their pockets while leaving working families with limited options to recover their hard-earned money,” said Jiménez. “This legislation is about strengthening consumer protections and putting people before profit. At a time when families are already stretched thin, we must ensure they aren’t forced to absorb unnecessary costs because of unfair, no-return policies.”

Jiménez supports House Bill 4044 to deliver immediate relief to working families who are navigating an ongoing affordability crisis. This legislation prioritizes strong consumer protections by prohibiting “no-return” policies and requiring retailers to offer refunds instead of store credit or exchanges for unused, unopened items. 

“Protecting consumers is not optional-it is a core responsibility,” said Jiménez. “This bill ends deceptive practices made by corporations and restores fairness and transparency to the shopping experience. Illinoisans deserve clear and honest policies that respect their financial realities and ensure they are not penalized for making responsible purchasing decisions.” 

The bill has passed out of the House and awaits further consideration in the Senate.