Representative Mah Introduces Legislation to Hold Phone Companies Accountable to Customers

CHICAGO – Following through on her commitment to strengthen laws to protect consumers, especially against increasing rates on everyday utilities, state Rep. Theresa Mah, D – Chicago, announced legislation to require large telecommunications companies to report changes in their rate to their customers.

“There have been instances when a telecommunications company create a new plan and offer the same service for a lower amount as a means to acquire new customers,” said Mah.  “The problem arises when current customers continue to pay the higher rate than what is offered to the new customers.”

House Bill 3917 will require large telecommunications companies report changes in their rates to its customers.  The legislation will require the telecommunications companies to notify their customers when a similar plan is offered at a lower rate.  This is an important step to provide more transparency to customers and to offer more options for working families to save money on their utility bills.

“We need to make sure customers have all the necessary information they need to make their purchasing decisions,” said Mah.  “To do that, we need strong laws in place to make sure that large corporations are open and honest with customers so they can make the best financial decisions they can.”

Mah is serving her first term in the Illinois General Assembly as State Representative of the 2nd District, which includes the Chicago neighborhoods of Pilsen, Chinatown, Bridgeport, McKinley Park, Brighton Park and Back of the Yards.